Delivery & Returns

UK Delivery

FREE 2 day delivery on all UK mainland orders over £30.

We all work really hard to make sure your order is delivered as quickly as possible. Orders placed on-line before midday are usually dispatched the same day with UPS Standard Next Day service. This means you will usually receive your parcel the following day.

Sometimes orders take a little while to process. After all, we're dealing with a natural material, not a standardised, 'off the shelf' product. In these circumstances your order will usually be dispatched the following day on a UPS Standard Next Day service.

International Delivery

We are happy to ship orders to anywhere in the world and do so almost every day.  We love seeing where our parcels go and keep a map in the office with a pin in every country to which we have shipped.

International orders are dispatched within 1 working day, with FedEx or UPS and usually take between 3-8 days to arrive depending on destination.

Any import duty or taxes are the responsibility of the customer not English Woods

Returns

We always do our very best to ensure you get exactly what you’ve ordered. If there is a problem and you're not satisfied with your order, please get in touch and let us know why. We will sort it out with either a replacement or issue a free return postage label.

You have 14 days from the date of purchase to request a free returns postage label. The goods must be complete, unused and in good resalable condition. We will then issue a refund via the original payment method used.